Xtreme Karting Falkirk has proudly retained the “Exceptional” 5 star visitor attraction status after an incognito inspection!
The Visit Scotland report praised the excellent customer service from all staff, and highlighted the extensive investment of over £150,000 within the last year, with new EVO 6 karts, toilet refurbishment, new lounge seating and customer race suits all .
The mystery shopper inspection is extremely extensive, and includes a detailed review of the full customer experience from initial marketing materials / website information, the booking process through to finding the centre, initial impressions, welcome on arrival, centre cleanliness and facilities before going on to review the standard of the actual activity with briefing, standard of equipment and customer interaction all contributing to the overall award.
Xtreme Karting Managing Director Barrie Henderson stated “We were delighted retain the Visit Scotland 5 star award, recognising not only the improvements made to the centre but also the effort put into staff training and team building we have carried out.
We put a lot of effort into the extra details that sets us apart and make the difference to our customers, such as our high level of customer care and the standard of customer facilities
We strive to provide a 5 star experience for our customers, and the Visit Scotland inspections help keep us focused on this important objective and provide excellent feedback and learning points where we can continue to improve”
Xtreme Karting was the first karting centre in Scotland to achieve this exceptional rating in 2009, and is Falkirk’s only visitor attraction to achieve the 5 star Visit Scotland award!
Xtreme Karting also has a centre in Edinburgh, which is also rated as a 5 star visitor attraction!