Terms and Conditions of booking for Xtreme Karting / Combat / Game Over

Terms and Conditions  of bookings made with Xtreme Karting / Combat and Game Over Escape Rooms (valid from 1/8/20)
 
Before you arrive:
  • At present all participants must be pre-booked, either through our online booking system or as a participant in a private event.
  • Event start times are clearly stated on the booking confirmation, please be aware if you are late then we may miss out on participating in your event or the event duration may be cut, there is no refund or discount available in this case.
  • Please carefully check the event type, format and any age limits applicable. Age limits will be strictly enforced, if the participant looks younger please bring a suitable form of photographic id eg passport.
  • Although our karts/suits and helmets can accommodate different heights and builds, we would always recommend anyone concerned whether they will fit to come along before any event and check fitment. For junior karts the minimum height is normally 4ft 2in. We would normally recommend anyone over 18 stone checks with the kart fitment.
  • All participants under the age of 16 must have a responsible adult over 18 years old with them at all times.
  • Please dress appropriately for your event: Karting – comfortable clothes, trainers (no open toed shoes) and tie long hair. Combat – dress according to the Scottish weather and it’s variability! Game over – wear comfortable clothing/shoes
  • Participants who wish to use their own helmets / gloves and race suit may do so. Helmets must be full face with the relevent ISO safety stamp and no visible damage. Race suits and gloves must be suitable (not fancy dress etc) and in good condition.
  • Spectators – Due to COVID-19 restrictions no spectators are allowed at present (For juniors under 16 we will allow a max 2 adults per junior group)
  • Specific guidance will be emailed to each event organiser / booking with up to date information on COVID-19  precautions.

Payments:

  • All payments should be made by card or bacs and are non-refundable.
  • Bookings will normally only be transferable to a new date, or a credit note issued, under exceptional circumstances and if suitable notice is given.
  • If paying by credit or debit card over the telephone the card must be registered to a participant who will be present on the day of the event. The card should be brought by the cardholder as the details will be checked before the event commences as a fraud prevention measure
  • Prior to the event commencing the balance payment, as detailed on the confirmation, must be paid in full.
  • The minimum billing as detailed on the confirmation will be due even if fewer drivers turn up, take part or retire for whatever reason.  A credit will be available for any drivers/players who cannot make the event due to the corona virus, which can be held as a credit towards a future event or sessions.
  • Unless otherwise agreed, where full payment is not received at this time, Xtreme Karting reserve the right to cancel the event without refund of any deposits paid.
  • Xtreme Karting may cancel the event without your consent if any payments are not received by the respective due dates, and we reserve the right to amend any of the events without your prior consent.
 
Cancellation Policy:
 
Due to concerns over the potential impact of Corona Virus we have updated our T+C’s to be more flexible regarding cancellations on pre-booked events or sessions.
  • If an event is cancelled the following terms will apply:
    More than 14 days notice then the customer will have the option of either a full refund or the deposit held as a credit towards a future event.
    More than 2 days but less than 14 days notice then the deposit will be held as a credit towards a future event.
    Less than 2 days notice then providing the balance is paid in full, then the full amount can be held as a credit towards a future event.
  • Given the current concerns over COVID-19 we will try and be as flexible as possible if there are concerns over participants health etc. 
  • This might include rescheduling or credit notes being issued to the group or individual participants.
  • Unfortunately if you do not contact us prior to your event taking place, then we will be unable to transfer your payment to a new date.

Karting / Combat –  General rules for participants:

For the enjoyment and safety of all participants, you are advised of the following guidance issued to all. If you have any doubts about the following, please contact us directly for further information.

The Manager may refuse permission for any individual to participate, or stop from participating, on the grounds of safety to others and/or themselves without refund of any money paid.  If any participant is threatening, violent, causes damage or annoyance (eg verbally abusive, inappropriate language etc) to other customers or staff then they will be asked to leave the premises and likely banned from Xtreme Karting.

Karting Specific Guidance:

  • Drivers must be a minimum of 14 years of age to participate in Exclusive Race events, Age 16+ for Saturday “Open Race Events” or aged 10 – 16 to participate in Cadet Parties/ Aged 8-13 for Junior Race School Parties.
  • The physical design and size of karts operated by Xtreme Karting may be a limiting factor for certain drivers. Generally, drivers should be taller than 5’ but not exceed 6’-5” in height and / or 18 stone in weight. Drivers outside of the height and/or weight restrictions detailed above may not be permitted to drive and no refunds will be given. Any persons concerned by these limits are welcome to visit the centre before booking and check they can control the kart safely.
  • Junior Drivers must be at least 4 ft 2in tall, and able to operate the pedals satisfactorily. If your child looks younger please bring id (eg passport / birth certificate). Junior drivers or Senior Drivers under 16 years of age must be accompanied at all times by a responsible adult over 18 years old.
  • Drivers must wear flat-soled shoes (eg training shoes). High heels, sandals, open toed shoes, platform soles and work boots are not permitted.
  • All drivers must attend a safety briefing unless a member at Xtreme Karting. Late arrivals may not be permitted to drive and no refund will be issued.
  • Karting is not suitable for anyone with heart or breathing difficulties, back or neck problems, pregnant women or people with a nervous disposition/epilepsy or mental health concerns. We would always recommend you seek medical advice if you have any concerns.
  • Alcohol or drugs must not, under any circumstances, be consumed before or during the event. Persons suspected to be under the influence of drink or drugs will not be permitted to drive and no refund issued/liability for expenses.
  • Any persons by way of unreasonable conduct either on or off the track can be asked to leave the premises without refund of any monies paid.

Combat specific guidance:

  • Players must be a minimum of 6 years of age to participate in Combat Missions (ages 6+), or ages 14+ for Tactical Missions. If your child looks younger please bring id (eg passport / birth certificate).
  • Players under the age of 16 MUST be accompanied by a responsible adult over 18 years old who must remain on site. Ages ranges may be split at Xtreme Combat discretion to ensure safety for all participants.
  • Players who have concerns about physical abilities when playing are welcome to visit the Arena before booking.
  • Players are advised to wear flat-soled shoes (eg training shoes)and to dress appropriately for the variability of the Scottish weather.
  • All Players must attend the safety briefing. Late arrivals may not be permitted to play and no refund will be issued.
  • Combat is not suitable for anyone with heart or breathing difficulties, back or neck problems, pregnant women or people with a nervous disposition/epilepsy or mental health concerns. We would always recommend you seek medical advice if you have any concerns.
  • Alcohol or drugs must not, under any circumstances, be consumed before or during the event. Persons suspected to be under the influence of drink or drugs will not be permitted to drive and no refund issued/liability for expenses.
  • Any persons who display aggression, or unsuitable language to staff or other players, who do not listen to the marshal instruction or abide by the game rules will be asked to leave the premises without refund of any monies paid.
Catering Orders:
  • If any catering has been ordered, payment must be received in full when the event booking is secured by deposit.
  • For Food Hygiene / Health and Safety reasons it is not permitted for clients to bring their own food or drink onto the premises.
Gift Vouchers Terms and Conditions of Use
  • E-vouchers are available to purchase online through our website, and can be redeemed either for practice sessions or pre-booked events.
  • E-Vouchers can be redeemed against either Xtreme Karting or Xtreme Combat activities (not valid for Game Over Escape Rooms)
  •  Xtreme Karting do not accept Liability for Lost or Stolen Vouchers.
  •  All Vouchers are valid for 12 months from the Date of Issue.